Deleting your Snuumo account

How to delete your account and data completely

Delete it in the app (recommended)

Open the Snuumo app and go to Settings.
Open Security and privacy.
In the Account section near the bottom, tap Delete account and confirm as prompted.
As soon as you confirm, deletion of your server data (memos, photos, account) begins, and the local data on this device is deleted together with it, without a separate choice. Local data on other devices that are logged in is deleted automatically the next time each such device connects.

Please send a request to delete your account to support@ssamoksoft.com from the email address you signed up with. We process it without delay after verifying you (by the request being sent from the sign-up email address).

Account, memos, photos and profile: permanently deleted (unrecoverable). If the volume of data is large, the server's clean-up work continues afterwards; once completed, the data cannot be recovered.
Share links you created and their attachments: deleted together with the account
Local data stored on devices: immediately on the device where deletion was carried out, and on other logged-in devices the next time each connects

The records below contain no memo content, photos or location information.
Record that remains | Retention period | Reason
Withdrawal-verification identifier (account identifier and withdrawal time) | 180 days from withdrawal | To clean up the local data of another device that was still logged in but switched off, when that device connects again
Deletion job records (account identifier, share token, paths of files to be deleted) | 30 days after deletion is completed | To check for missed deletions and to retry them
Records the Company is legally required to preserve | The period set by the relevant law (for example, 5 years for records of contracts and withdrawal of subscription under the Act on Consumer Protection in Electronic Commerce (전자상거래 등에서의 소비자보호에 관한 법률)) | Legal obligation
For details, see section 3 (Retention periods and destruction) of the Privacy Policy.