Snuumo Terms of Service

Announced: 2026-09-12 · Effective: 2026-09-12

Snuumo is available to general users on Google Play and the App Store. These documents are effective from September 12, 2026 and apply to Service users from public launch. Earlier preparation documents are retained as history. These Terms were originally drafted in Korean. This English text is a translation of the Korean original at https://www.ssamoksoft.com/privacy/snuumo/terms/?lang=ko, provided so that users and reviewers who do not read Korean can understand the same content. Where a mandatory rule of the user's country of habitual residence provides greater protection, that rule prevails (Article 13).

Article 1 (Purpose)

• These Terms set out the conditions for using the memo application "Snuumo" and its related services (the "Service") provided by SSAMOK SOFT (싸목소프트) (the "Company"), and the rights and obligations of the Company and the user. Business information of the Company, such as its trade name, representative and contact details, is set out in Article 14.

Article 2 (Definitions)

• "Service": the Snuumo app together with all of its sync, backup and sharing features.
• "Account": the unit identifying a user, created with an email address or social login (Google · Apple).
• "Free plan": the plan provided by default. All features may be used without restriction, except that syncing of compressed copies of photos is limited to 100 photos.
• "Pro": the paid subscription plan. The sync volume limit is lifted and original photos are automatically backed up to the cloud.

Article 3 (Posting and Amendment of the Terms)

• The Company posts these Terms on the Service website (snuumo.com) and in the app so that they can be reviewed.
• The Company may amend these Terms to the extent that doing so does not violate applicable law. The Company gives notice of an amendment through an in-app notice or by email from 7 days before the effective date (30 days before, for changes unfavourable to users). If a user continues to use the Service after such notice, the user is deemed to have agreed to the amended Terms.

Article 4 (Account)

• An account is required to use the Service. Users must register with their own accurate information and may not share or transfer their account to another person.
• Users may withdraw at any time through [Settings → Security and privacy → Delete account] in the app. Upon withdrawal, the user's data stored on the server is deleted without delay; the minimal records that remain after deletion and their retention periods are governed by Article 9 and the Privacy Policy.
• The Service may be joined and used only by persons aged 14 or older. Where the law of the user's country or region sets a higher minimum age (for example, up to 16 in some countries), the user must be at least that age.

Article 5 (Subscription Products, Payment and Withdrawal of Subscription)

• Pro is an auto-renewing subscription offered on a monthly and an annual basis. The annual subscription's 7-day free trial is available only to eligible new subscribers as determined by the store. On the App Store it is limited to once per subscription group, and previous trials or subscriptions may make a user ineligible. Applicable trials and prices can be checked on the purchase screen and in the relevant store; prices are displayed in local currency.
• Payment, renewal and cancellation are processed through the user's app store account (Apple App Store, etc.). A subscription renews automatically unless it is cancelled at least 24 hours before the end of the current period. Cancellation is made on the store's subscription management screen on the device.
• Refunds follow the refund policy and procedures of the relevant app store operator (the Apple Media Services Terms and Conditions, etc.). The Company does not directly receive or refund store payments.
• No charge is made if the subscription is cancelled during the free trial. At the end of the trial the subscription converts automatically to a paid subscription.
• Where the Company changes the subscription price, it gives notice at least 30 days in advance, for example by an in-app notice, and users may cancel before the change takes effect. Price increases follow the procedure set by the store (prior notice or user consent); if a user does not consent to an increase that requires consent, the subscription expires at the end of the current billing period.
• How to request withdrawal of subscription or a refund: because subscription fees are received by the store, a withdrawal of subscription or a refund is requested from the store where the payment was made (Apple App Store, Google Play) in accordance with that store's procedure. The Company does not directly receive or refund such fees, but will provide guidance on what a user needs in order to follow the store's procedure if contacted at support@ssamoksoft.com. Where applicable law grants the user a right of withdrawal, that right is not restricted by these Terms.
• Payments by minors: where a minor has made a payment without the consent of their legal representative, the minor or the legal representative may cancel that payment under the Civil Act (민법). Cancellation and refund are requested through the procedure of the store where the payment was made, as in paragraph 6; the Company supports verification and guidance for enquiries received at support@ssamoksoft.com. Minors must obtain the consent of their legal representative before making a payment.

Article 6 (Treatment of Data after Cancellation — the "Freeze" Principle)

• Even after a Pro subscription expires, the user's data is not deleted:
• Memos and photos stored on the device are retained as they are, regardless of the subscription.
• Compressed copies that have already been synced are preserved on the server even if they exceed 100 photos; only the syncing of new photos is limited to the free plan level.
• Original photo backups are retained and remain viewable for 90 days from the subscription expiry date, after which they are deleted from the server. If the user re-subscribes within that grace period, they are restored as they were. The Company gives notice of the scheduled deletion date through an in-app notice before expiry.

Article 7 (Fair Use)

• The "unlimited original backup" of Pro presupposes ordinary personal memo use. If any of the following is confirmed, the Company may, after prior notice, limit sync speed or restrict the backup feature:
• Bulk storage of files unrelated to memos (such as use as a substitute for a cloud drive)
• Bulk uploading using automated tools
• Account sharing, resale, or other use outside the normal scope of the Service

Article 8 (User Content and Intellectual Property)

• Rights in the content a user creates or attaches, such as memos and photos, belong to the user. The Company stores and transmits such content only to the extent necessary to provide the Service, such as for sync, backup and sharing.
• Rights in the Service itself (the app, trademarks and design) belong to the Company.
• Users must not store or share content on the Service that infringes the rights of others or violates applicable law.
• Where content made public through a share link is considered to infringe rights or violate the law, anyone may report it to support@ssamoksoft.com, and the Company will take the necessary measures after review, such as blocking the share link (deleting the snapshot).

Article 9 (Retention and Deletion of Data)

• Memos moved to the trash are permanently deleted after 30 days (immediate permanent deletion is also possible).
• Snapshots created by a share link expire and are deleted 30 days after they are created.
• Upon account deletion, all user data on the server (memos, photos, profile and share snapshots) is deleted without delay and cannot be recovered. Where the volume of data is large, the server's clean-up work continues afterwards.
• Local data on the device from which account deletion was carried out is deleted together with it, without a separate choice. Local data on other devices that were logged in to the same account is also deleted automatically the next time each such device connects.
• Notwithstanding paragraphs 3 and 4, the minimal records needed to clean up other devices and to verify and retry the deletion (the account identifier and deletion time; deletion job records), and records the Company is required by law to preserve, remain for the periods set out in the Privacy Policy.
• Users can export the account's memos, notes and folders stored on this device and available attached photos as JSON and images in a ZIP through [Settings → Data and storage → Export my data] in the app. Some content may be missing if recent changes from another device have not yet synced or photos cannot be retrieved. Original photos are included only when you select the option to include originals and the files can be retrieved. Check the completion notice and snuumo_export.json inside the ZIP for the included photo counts (included) and the omission details (omitted). Separate snapshots created for share links are not included in the export.

Article 10 (Location-Based Services)

• Under the Act on the Protection and Use of Location Information (the Location Information Act), the Company provides the following information and asks for separate optional consent in the app. Operating-system location permission does not replace this consent. You can use memos, photos, tasks, reminders and sync without agreeing.
• Service and purpose: Recording where a memo was written, searching by place name and finding your own memos on a map are basic free features. Location is not used for advertising or profiling and is not sold.
• Sources and external processing: After consent, enabling Record memo location allows the current or recent device location (such as GPS) to be used. On iOS, EXIF coordinates in a photo you attach may take priority; this path is separate from OS location permission. EXIF location is not used for Android attachments. Siri follows the same consent and recording setting and uses only an already-authorised recent location. Device-platform geocoding (Apple, Google or another configured provider) converts coordinates to place names and addresses; maps use Google Maps SDK. Coordinates, viewed map areas, IP addresses and other request information may be sent to these providers. The Company stores and synchronises coordinates and place names with the memo on your device and your account server. Location metadata is removed from photo files before upload. Section 4 of the Privacy Policy explains external processing.
• Personal location retention: Coordinates and place names are deleted when the memo is permanently deleted, the account is deleted or location consent is withdrawn. A memo in the trash is permanently deleted within 30 days and can also be erased immediately. Movement routes are not collected separately from memos.
• Records of location use and provision: Under Article 16(2), the app and server automatically record usage facts such as the account identifier, use time, source (device location, photo EXIF, Siri or stored memo), operation type and related memo identifier. These records do not copy actual coordinates, place names, memo text or photos. Device records are retained for six months from the event; server records for at least six months from receipt or recording. Expired records are removed when the device runs or syncs and by a daily server job. Under Article 24(4), withdrawing consent also deletes the associated usage records without delay; account deletion deletes them too.
• Pause and withdrawal: Turning off [Settings → Security and privacy → Record memo location] pauses new location recording on this device while retaining existing locations. Revoking OS location permission alone does not withdraw consent for photo EXIF use. Confirming [Settings → Security and privacy → Withdraw consent and delete locations] stops new processing and erases existing memo locations, including those in the trash, and the associated usage records. Memo text, photos, tasks and reminders remain. This device is cleared immediately; the request is delivered to the server when connected. Pending status is shown while offline, and other devices apply it at their next connection and sync. Old location data arriving later is checked so it cannot be stored again.
• Access, correction and notice: You can view locations in the app and erase them by permanently deleting the memo. [Settings → Data and storage → Export my data] also exports available location-usage records; a server connection failure is noted in the ZIP omission details. You can request access to, notification of, or correction of personal location information and usage records at support@ssamoksoft.com; the Company will not refuse without a legitimate reason. Locations are not arbitrarily disclosed or sold to third parties and are excluded from public share links. If a separate third-party provision under Article 19 is needed, the recipient and purpose will be explained beforehand, consent obtained, and notice provided as required by law.
• Restrictions and guardians: Declining or withdrawing consent restricts location recording, place search and maps. Pausing recording alone still allows you to view previously stored locations for which you consented. The Service is for persons aged 14 or older, or the higher minimum age required locally; it does not provide a location-verification service for guardians of children aged eight or under or similar persons.
• Company, responsible person and disputes: Company details are in Article 14. The location information manager is Daehoon Kang (Representative), contact support@ssamoksoft.com. Location-information disputes may be referred through the applicable adjudication or mediation procedures of the Korea Media and Communications Commission (kmcc.go.kr) or the Personal Information Dispute Mediation Committee (kopico.go.kr, 1833-6972).

Article 11 (Change and Suspension of the Service)

• The Company may change the content of the Service as necessary for operational or technical reasons.
• If the Company terminates the Service, it gives notice at least 30 days in advance and provides a means for users to download their data. For any remaining subscription period, the Company provides guidance on the refund procedure under the store's policy.

Article 12 (Limitation of Liability)

• The Company is not liable for damage caused by force majeure such as natural disasters or communication failures.
• The Service is designed to be local-first, so the original data is preserved on the user's device; nevertheless, users are advised to also maintain a separate backup of important data. The Android app is configured to exclude all app data from Android automatic cloud backups and device-to-device transfers. Snuumo account sync, Pro original photo storage and manual export are separate features. Before erasing your device or reinstalling the app, check the sync status and keep a separate copy of anything not yet synced using [Settings → Data and storage → Export my data].
• To the extent permitted by applicable law, the Company's liability for damages is limited to the subscription amount actually paid by the user during the preceding 12 months. This limitation does not apply to damage caused by the Company's intent or gross negligence.

Article 13 (Governing Law and Jurisdiction)

• These Terms are governed by the laws of the Republic of Korea. However, where the country in which the user has their habitual residence as a consumer has mandatory provisions protecting the user, these Terms do not exclude that protection.
• Disputes relating to use of the Service are brought before the court having jurisdiction under the Civil Procedure Act (민사소송법); a user who is a consumer may also bring an action before the court of their place of habitual residence.

Article 14 (Business Information)

• Trade name | SSAMOK SOFT (싸목소프트)
• Representative | Daehoon Kang (강대훈)
• Business address | 62-20 Tabyeonwolgok-gil, Gangnae-myeon, Heungdeok-gu, Cheongju-si, Chungcheongbuk-do, 28171, Republic of Korea
• Telephone | +82-43-906-2232
• Email | support@ssamoksoft.com
• Business registration number | 160-75-00256
• Mail-order business report number | 2019-충북청주-1930
• Personal information protection officer / location information manager | Daehoon Kang (강대훈) (Representative), support@ssamoksoft.com
• Addenda
• These Terms take effect on 2026-09-12 and apply to Service users from public launch.
• Revision history 2026-07-25: first published 2026-08-12: the free plan limit was restated from storage volume to a number of photos 2026-09-11 (pre-release publication): new location-based service clause (Article 10) and business information (Article 14); added clauses on withdrawal of subscription and payments by minors (Article 5(6) and (7)); corrected the wording on the treatment of local data upon account deletion to match actual behaviour (Article 4(2) and Article 9); and described trial eligibility, how to check export omissions and Android system backup exclusion 2026-09-12: finalised the pre-release documents before providing the Service to general users; aligned announcement and effective dates and preserved earlier preparation documents
• Contact: support@ssamoksoft.com

Earlier preparation document

https://www.ssamoksoft.com/privacy/snuumo/archive/terms-2026-08-12/

September 11 pre-release document

https://www.ssamoksoft.com/privacy/snuumo/archive/terms-2026-09-11/